Eligible returns
Return windows vary by product. Most machines ship with a 7-day return window for defects. Some product lines offer 14 or 30 days — see the individual product page for the return window specific to your purchase. Where a product doesn’t explicitly state a different window, the default 7-day window applies.
You may raise a return or replacement request within the return window shown on your product page (default 7 days of delivery) if any of the following applies:
- The machine arrived with transit damage visible on unboxing.
- A manufacturing defect prevents the machine from being operated normally (engine won’t start, gearbox jammed, etc.).
- You received a model different from the one listed on your invoice.
- Critical accessories listed on the packing slip are missing.
All claims must be raised on our official WhatsApp number along with photographs and a short unboxing video. Our service team will acknowledge within 24 hours and arrange repair, replacement or pickup.
Non-returnable items
- Machines purchased more than 7 days ago where no defect has been reported.
- Machines whose seals have been broken for fuel, modification, or unauthorised servicing.
- Consumables — blades, belts, filters, spark plugs, engine oil, carburetors fitted and used.
- Subsidy-linked machines where state government disbursement has already been initiated (subject to scheme rules).
- Custom-built machines shipped against a specific dealer order.
How to return
Message our service helpline on WhatsApp with your invoice number and a short video. We will arrange a reverse pickup through our logistics partner — you do not need to handle transport yourself. Pack the machine back into its original crate and keep all accessories with it.
Refunds
Once the machine reaches our Bhopal workshop and passes inspection, refunds are processed to your original payment method within 10 working days. For financed purchases, the refund is routed through the NBFC partner and may take 2–3 weeks. GST component is refunded as per invoice; logistics charges are refunded only when the return is due to our error.
Damaged in transit
Record a short unboxing video before powering the machine on. If you notice transit damage, refuse delivery where possible, take photos, and WhatsApp them to us within 48 hours. We handle the logistics claim ourselves — you get a replacement or full refund at no cost.
Any refunds (e.g. cancelled orders before dispatch) are processed within 10 working days to the original payment method.